Refund & Return Policy

At Sandro.fit, we want our customers to be fully satisfied with their purchase. This Refund & Return Policy explains the conditions under which products can be returned, exchanged, or refunded.

1. Eligibility for Returns

You may request a return within 7 days of receiving your product if it meets the following conditions:

  • The product is unused, in its original packaging, and in resellable condition.
  • A valid purchase receipt or invoice is provided.
  • The product is not listed under non-returnable items (e.g., software, digital products, or items with hygiene concerns).

2. Damaged or Defective Items

If you receive a product that is defective or damaged upon arrival, please notify us within 48 hours of delivery with proof (photos or videos). We will arrange a replacement or repair depending on the warranty terms.

3. Refunds

Refunds will only be issued once the returned product has been inspected and approved. Approved refunds will be processed within 7–10 business days using the original payment method.

4. Exchanges

Exchanges may be offered for eligible products of equal value, subject to stock availability.

5. Non-Returnable Items

  • Opened software or digital downloads
  • Products without original packaging
  • Items damaged due to misuse, negligence, or unauthorized repairs
  • Special order items or clearance products

6. Delivery Costs

Customers are responsible for return costs unless the return is due to an error on our part (wrong item delivery or defective product).

7. Contact Us

If you have any questions about returns or refunds, please contact us:

Address: 17 Santhi Mawath, Kanewela Pokunuwita
Phone: +94 71 678 0723
Email: info@sandro.fit